FREQUENTLY ASKED QUESTIONS

Where are you located?

My studio is located in Kingston, 4114, QLD. The address will be included in your confirmation email.

When should I arrive to my appointment?

Please arrive punctually at the time of your appointment. There is plenty of street parking available on site! Unfortunately, arriving late may mean that I will not have sufficient time to complete your desired service. No refunds will be provided for clients who arrive late or fail to show up to their appointment.

Do you travel for bookings?

Yes! Travel is available for an additional travel fee (dependant on location). Please ensure you include a location when enquiring about travel for your booking. Subject to availability.*

Can I bring anyone to my appointment?

I kindly ask that only the person getting their makeup done enters my home on the day of your booked appointment (1 Parental Guardian for those aged under the age of 18 excepted).

Are false lashes included with my service?

A complimentary false lash application is included with every service. However, lashes are always optional. Opting for a look without false lashes will not result in any change to the cost of your service.

How should I prepare for my appointment?

Please ensure you have freshly cleansed and exfoliated skin. I'll apply a customised skincare regime for you. If you have any makeup inspo images please also feel free to send them via email beforehand.

 

Do I need to pay a Booking Fee to secure my booking?

A 30% Non-Refundable Booking Fee is required for ALL bookings. This will be due within 3 business days after confirming you would like to move forward with your booking. Your booking will only be secure once this has been received.

Do you offer Trials?

You are more than welcome to book in for any of my services and treat it as a Trial before securing a booking for your event. Please note that Trials are priced the same as my usual services.

How long will the appointment take?

Please visit my Service Menu for the specific time frame allocated to each service.

What if I need to cancel my appointment?

Please get in touch ASAP if you need to cancel or reschedule your booked appointment. The best way to contact me is via email (hello@amyfuentes.com). Your booking fee is non-refundable however, it is fully transferable if you get in touch 48 hours before your booked appointment. Booking fees will not be transferable when a booking is cancelled with less that 48 hours notice.