FAQ

MY APPOINTMENT

Where are you located?

My studio is located in Kingston, 4114, QLD. The address is included in your confirmation email.

 

Do you offer Trials?

I understand that you may want to trial your desired makeup look prior to the day of your event. Therefore, you are more than welcome to book in for any of the services offered and treat it as your trial. Please note that the same prices will apply.

When should I arrive to my appointment?

Although there is plenty of street parking available at my studio location, it is recommended that you arrive to your appointment 10 minutes prior to your scheduled time to ensure that we can get you started on time. Please be sure to read my Lateness Policy.

What should I do to prepare for my Makeup Application?

Please arrive to your appointment makeup free with freshly cleansed and exfoliated skin. A complete skin routine is customised for you upon arrival to ensure your skin is the ideal base for makeup. If you are particularly sensitive or have specific products that must be used on your skin, please feel free to bring them along to be applied prior to beginning your application.

The Service Menu says that false lashes are included complimentary, can I chose not to have false lashes applied?

A complimentary false lash application is included with every service, however this is optional. Please note that the price will remain the same with or without false lashes.

How long will the appointment take?

Please visit my Service Menu for details on how long each service takes.

CONTACT

How can I contact you?

The best way to contact me is via my Bookings & Enquiries contact form. Please allow 3 business days for a response.

PRICING & PAYMENT

Do I have to pay a deposit to secure my appointment?

Yes! Click here for details on deposits.

What is your pricing?

For my Service Menu and Pricing, visit my Service Menu.

How do I pay for my Makeup Application?

Everything you need to know about payment methods and due dates can be found here.

What are your bank details?

Account Name: Amy Fuentes

Account Number: 81181752

BSB: 923-100

CANCELLATIONS

Can I cancel my scheduled appointment?

My Cancellation Policy can be found here.

TRAVEL OPTIONS

Are travel options available?

Travel is available upon request for groups of 3 or more only. Pricing is dependant on location. Please note that parking and related costs must be covered and arranged by you where applicable - additional early fees may also apply. Click here for a travel quote.

SOCIAL MEDIA

Do you have an instagram account?

Yes! Follow me on @byamyfuentes for updates on special offers, last minute cancellations and availability.

GIFT VOUCHERS

Do you offer Makeovers or Lessons as gift vouchers?

Unfortunately vouchers are not offered at the moment but stay tuned! Vouchers are coming soon.